In current scenario, there is an increase in the trend of online shopping and as a result the number of ecommerce website is also increasing at a rapid pace. Hence, customers have multiple options and they can immediately switch to another website if they are left unattended or are not satisfied by the services. Adding real time chat allows the companies to answer the real time questions of the customers which further lead to increase in customer satisfaction and engagement. According to a survey of American online consumers, 68% engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase. Hence, it is very crucial to have the efficient live chat plugin for the ecommerce website.
- It is mobile optimized, which enables the customers to initiate the chat even with their mobile phones.
- It provides detailed analytics of the chat and also allows the agents to handle multiple customers at the same time.
- The feature of live call recording has proved to be very beneficial as it helps to train new agents and share the feedback with the agent.
- Has a shopify Plugin – Tagove
- The system learns from the interactions with the customers and builds the knowledge base that helps in giving more relevant answers 24/7.
- It can be automatically switched to automated agents after business hours and on holidays.
- It provides all the shortcuts, analytics and chat history for swift operations.
- Has a shopify plugin : Livechat24-7
- It enables real time visitor monitoring which allows seeing the total number of active visitors on the website and initiating the chat with them.
- It provides desktop notifications which helps to ensure that the chat is not missed.
- Customers can directly send the email to the company when they are offline with the help of the Offline Email form.
- Has shopify plugin Formilla Live Chat Plugin )
- It allows chatting on all type of devices; hence customers can be contacted at any time.
- The multi language support displays the chat in the language of the users.
- It enables the agent to read the messages while they are typing, before they send the message. It helps them to understand the needs of the customer in a better way and gives them time to respond.
- Has shopify plugin Tidio chat
- It tracks real time visitors and allows initiating the chat if someone abandons the product from the cart.
- It works in over 30 languages and is compatible with multiple browsers.
- It provides all the analytics and statistics for all the agents which are very useful for the monitoring the productivity of the agent.
- Has shopify plugin Livechat
- It is mobile optimized and can provide and provides advanced analytics to monitor visitor flow and usage patterns.
- It is available in over 40 languages.
- The user friendly dashboard allows monitoring visitor activity and managing chats.
- Has shopify plugin Zopim Live Chat
- The live chat software is very user friendly and fits the requirement of all business type.
- It supports both the desktop and mobile visitors and allows the companies to customize the chat window.
- The agents can also see previous chats, surveys and can also track probable location of the customer which helps in better understanding.
- It permits to customize the chat window as per the website of the brand.
- Dashboard provides all the details of the visitors, referral sources and locations.
- When the agents are not available the chat boxes of the missed visitors are converted in the form of leads.
- Has shopify plugin Pure chat
- It gives all the details about the visitor, even one can find out about the pages they have visited.
- It provides a great variety of designs and colors that can integrate with the corporate design.
- By viewing the products in the cart agents can gain more understanding about the customers and address their concern effectively.
- Has shopify plugin Olark live chat cartsaver
- The group chat feature allows few agents to talk to a single customer. This can be helpful in solving some technical or difficult concern and increase the satisfaction level of customer.
- Customer can see the name and photo of the chat agents which can prove to be customer engaging.
- It works from everywhere whether it is a desktop, browser or mobile app.
- Has shopfy plugin Chatra
Live chat can prove to be of great use to the company as it helps the company to boost the revenue and the sales. However, it is very crucial to make it an enriching experience for the customers. If they are not satisfied by the services they can spread bad word of mouth for the company and it can hamper the image of the company. Hence, it is vital to select an appropriate live chat plugins and provide proper services to the customers.
Sawaram Suthar is a self-motivated Digital Marketing Consultant, currently associated with Just Total Tech – A Mobile App Development Company. He contributes new ideas and tips on digital marketing, mobile apps, web design and small business on his blog The Next Scoop. Follow him on Twitter @sawarams